Career 1

Position Overview

The Customer Care Specialist responsibilities include providing quality customer service to customers via incoming or outgoing phone calls/emails. To be successful in this role, you should be an excellent communicator who’s able to earn our agents’ and clients' trust. Ultimately, you will help establish the reputation that EXO Travel can offer excellent customer support during all sales and after-sales procedures.

Responsibilities

• Help clients have the best Japan holiday possible.
• To be in charge of emergency phone, call support for suppliers and customers on the ground.
• Handle complaints from customers/agents and provide timely solutions.
• Impart customer care skills knowledge and provide training to other teams.
• To help and assist Customer care team and manager.

Requirement

• Hands-on experience with the ability to work as part of a team.
• Excellent sales and negotiation skills.
• High degree of customer service with an eye for detail and presentation.
• Strong organizational skills, ability to work under pressure and prioritize tasks.
• Ability to create and develop good communication with the suppliers and the team.
• Strong leadership skills with the ability to motivate and train staffs.
• Good computer literacy (MS Office; Word, Excel, Outlook, PowerPoint, G-Suites).

Benefits and Opportunities

• Competitive Compensation: Potential to enjoy a competitive salary and benefits package.
• Accelerated Career Growth: Potential to experience unparalleled learning opportunities and fast-tracked career advancement in dynamic, high-growth environments.
• Professional Development: Potential to access extensive learning and development opportunities, along with executive and peer mentoring.
• High-Impact Projects: Potential to engage in meaningful projects that shape company culture and significantly impact business success.