Career 2
On-site
VIETNAM
Position Overview
The Customer Care Specialist responsibilities include providing quality customer service to customers via incoming or outgoing phone calls/emails. To be successful in this role, you should be an excellent communicator who’s able to earn our agents’ and clients' trust. Ultimately, you will help establish the reputation that EXO Travel can offer excellent customer support during all sales and after-sales procedures.
Responsibilities
- Help clients have the best Japan holiday possible.
- To be in charge of emergency phone, call support for suppliers and customers on the ground.
- Handle complaints from customers/agents and provide timely solutions.
- Impart customer care skills knowledge and provide training to other teams.
- To help and assist Customer care team and manager.
Requirement
- Help clients have the best Japan holiday possible.
- To be in charge of emergency phone, call support for suppliers and customers on the ground.
- Handle complaints from customers/agents and provide timely solutions.
- Impart customer care skills knowledge and provide training to other teams.
- To help and assist Customer care team and manager.
Benefits and Opportunities
- Help clients have the best Japan holiday possible.
- To be in charge of emergency phone, call support for suppliers and customers on the ground.
- Handle complaints from customers/agents and provide timely solutions.
- Impart customer care skills knowledge and provide training to other teams.
- To help and assist Customer care team and manager.
